Service support
Copiers & Printers

Pro-active service support
just as it should be – that’s flexible,
friendly and refreshingly fast

Designing and delivering all manner of perfect fit business solutions
to our customers is just the start for us. By holding our customers’
hands throughout the life of their solutions, we ensure they’re able to
squeeze every last drop of benefit out of their investment.

We provide a host of integrated, tried and tested support options that will
resolve any issues fast – to keep you working at full capacity and gaining
the maximum benefit from your solutions. Each member of our carefully
selected support team is not only professional and experienced, but really
keen to help. Even better, we train them to look at the whole picture – not
just the individual problem.

Service at a click, call or swipe – you choose

  • 60% of service calls cleared via phone’ support or remote access
  • Log issues via an app, the web or give us a call
  • Instant access to mobile UK team of fully trained hardware, software and network engineers
  • Once logged we will keep you updated on progress and tell you when the issue is resolved

Minimal disruption and maximum uptime

  • Installation meticulously planned around minimal downtime including networking all equipment from the outset
  • Keep devices running full steam with powerful alerts telling you when they’ll soon need consumables or servicing
  • Full on-site end-user and IT training at instalment and beyond as required

Cornerstones of our
Customer Service Charter

  • Consistently high 1st time fix rates
  • 4 hr response with penalties
  • Multichannel logging of issues – ’phone, web, app
  • Minimal downtime guaranteed
  • Microsoft-certified engineers
  • Remote resolution wherever possible

Our service support has been recognised by Konica Minolta with their
five star top level of certification.
We are also an Approved Xerox Partner.

Get in touch with us

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Stand-out support
from start to finish