Customer Service Charter
for photocopying and print solutions

We understand that if your print equipment stops working, so do you.  That’s why we provide an industry-leading back-up and maintenance service.

  • 15 minute technical response (if call logged on-line)
  • 4 hour call-out response time with financial penalties on Workflow if we don’t deliver
  • 96% of repairs completed on first call out
  • Highly trained product technicians
  • 3 year replacement guarantee if your device consistently fails to perform
  • On-line web portal and service app for support facilities
  • Green achiever scheme – Gold Level
workflow gold service