Even the most robust business solutions in the world hit a hitch at times. No surprise there, but one thing you do need to be sure of is that you have the back-up of a service team dedicated to resolving your issues as quickly and effectively as humanly possible.

At Workflow, keeping our customers’ operations fast-flowing and hitch-free is at the very top of our ‘to do’ list.   Now, with the launch of our new, easy-to-use service app, alerting us when there’s a problem just got even easier for our customers.

  1. service app                             2. web portal                                    3. telephone

That’s three different super-speedy ways to contact one highly effective service team.

The new service app – how it works

  1. Easy (and obviously free) to download straight to your android/iPhone or tablet from here:

    workflow-app.co.uk

    just follow the simple on-screen instructions
  2. When an issue arises, all you need to do is tap in the system number of the equipment causing the problem, and your password.   The system number is the number on the Workflow sticker which you will find on each of your Workflow-supplied devices
  3. Once logged in you can choose from a drop-down menu featuring the top 10 likely issues, or type in your own
  4. Finally, you check the contact details at your end are correct before clicking ‘place call’.   You’ll then receive an email from us confirming receipt and providing you with a call reference number.

That’s it. Job done.

At that point you can rest easy because your problem becomes ours to sort.   And sort it we will. Pronto.