Case Study - Fulham Football Club

Workflow Group Print Solution, managed print service, Xerox copiers and printers

Fulham FC is a professional association football club based in Fulham, West London, UK. The team currently competes in the Premier League, the top tier of English football.

The Issue

As a business, Fulham FC runs relatively normal levels of office printing everyday. However, every two weeks, where Fulham FC’s Craven Cottage stadium plays host to 25,700 fans, there’s a significant peak in print demand, as the club prints out thousands of promotional flyers and other items. In addition, specialist, thicker paper is used for printing special accreditation passes. All this extra printing was happening on aging, mixed brand printers, across three different locations, coupled with unreliable service support. In summary, the club’s print hardware had passed its usability date, which was pushing service costs high.

The Opportunity

Fulham FC turned to Workflow, which has experience working with football clubs and meeting their requirements. Workflow worked closely with Fulham to identify how and where staff use printing and scanning. After a detailed assessment, a new managed print solution was proposed, aiming to stabilise the club’s print environment and provide it with the reliability it required.

Our printer fleet was causing staff a lot of problems. Constant failures and call outs – sometimes on a weekly basis for a specific printer – meant we had almost lost our trust in office print technology. Workflow’s solution has restored our belief in the reliability and stability of printers.
— Arturs Banks, IT infrastructure, Fulham FC.

The Solution

Workflow created a proposal for Fulham FC that comprised a new fleet of Lexmark devices along with management software from PaperCut. The fleet included twenty-seven colour multi-function printers (MFPs) and eighteen desktop colour printers in a mix of A3 and A4 sizes – replacing all existing desktop machines. All printers across the three sites were networked with integrated PaperCut MFD management software, which automatically tracks consumable and toner levels, so that paper and parts can be ordered and delivered ahead of when they are needed.

To ensure they are always able to deal with service issues, the club now benefits from Workflow’s highly competitive response times following a customer service request.

The Benefits

• A reduction in the volume of colour printing, driving cost-savings

• A reduction in paper wastage, helping to support Fulham FC’s environmental policies

• Important improvements in security

Lexmark and Workflow have enabled us to achieve our goals of stability and reliability across our print infrastructure. The big test comes every Match Day and I am delighted to report that the printers sail through without a hitch. A big plus has been that we haven’t needed to invest in a specialist printer for our thicker stock accreditation passes as Lexmark’s printers can handle their production perfectly well.
— Arturs Banks, IT infrastructure, Fulham FC.