Case Study - London’s Air Ambulance

Workflow Group Print Solution, managed print service, Xerox copiers and printers

London’s Air Ambulance is the charity that delivers an advanced trauma team to critically injured people in London. It was founded in 1989 and to date has treated over 38,500 critically injured people and attended most major incidents including the terrorist attacks at Westminster and London Bridge in 2017. It serves the 10 million people who live, work and travel within the M25. London’s Air Ambulance is a charity that operates in partnership with both Barts Health NHS Trust and the London Ambulance Service.

The Issue

British charity, London’s Air Ambulance needed to upgrade the printing capability in its central London headquarters to support the creation of fundraising and marketing materials to help double its income and increase awareness of its charity status over the next five years. Along with a need for greater efficiency and higher-quality output, security was one of the key considerations behind the upgrade.

The Opportunity

Print solutions specialist Workflow Group worked with London Air Ambulance to understand their needs and find a print solution to fit their requirements.

We had a high level of interest from companies who wanted to work with us, with a very competitive tendering process. Workflow Group stood out for understanding our organisation and requirements, and sharing our passion for the service we provide. We look forward to working with Workflow Group to help us achieve our ambitious strategic objectives.
— Charles Newitt - Deputy CEO of London’s Air Ambulance

The Solution

A new connected suite of Xerox products was installed. Xerox devices are secure by design, requiring card authentication before releasing print jobs. This ensures sensitive information is protected and eliminates print wastage, creating cost savings and helping reduce the charity’s environmental footprint.

In addition to installation and training on the devices, the three-year deal will see Workflow Group providing maintenance and service support. This includes automated monitoring and reporting capabilities to ensure any issues are dealt with effectively and quickly.

This was a fantastic opportunity to enter into an exciting ongoing partnership with London Air Ambulance and Xerox. Together the solution that we implemented has really helped with efficiency, improved security and reduced costs
— Chris Pollard - Director of Workflow Group