Since 2011, Workflow Group have been providing leading brand copiers and printers; HP, Xerox, Konica Minolta, Ricoh and Lexmark; to businesses across the country. From the beginning we always believed that there had to be more to what the industry was offering, and our Managed Print Services and Document Solutions were developed to transform service levels and keep customer retention at our core.
We’ve always been committed to providing excellent customer service. As part of this commitment we continuously look for ways to improve our performance, so our customers receive the best industry service and support that we pride ourselves on.
The only way to know how a company is doing is to talk to its customers and obtain honest feedback. A market leading firm were enlisted to speak directly to our customers to ascertain how we perform in 3 specific areas; sales, service and administration.
The results taken from our customer voice celebrate Workflow Group’s strong customer focus, “Workflow is rated as an excellent provider by its customers, outperforming its competitors and industry averages. It also maintains high consistency of performance.”
Workflow Group’s performance, tested against key industry performance criteria, sets us apart from our competitors, “Workflow strongly outperforms its competitors on all key criteria, rating excellent across the board. Workflow’s scores are excellent.”
We’re delighted with the results. They clearly demonstrate our staff commitment to customer service. However, there are always ways to improve and better excellence. From the report we’ve identified areas to prioritise to take our customer service and satisfaction to the next level.